OUR PROCESS, CORE VALUES, AND GUARANTEE

Waterstone Homes values having a smooth process, quality construction, and customer input.

A secret to our success is our subs working directly with the owner and together with the rest of the team to ensure your home is built with your dreams in mind and the quality you expect. Many of our teams members have worked together for 15-20 years as a team. We don’t go after the lowest bid cheapest sub because cheap work costs you later which is why most of our subs have been on our jobs for years.

Core Values:

Do Your Job- We believe in working hard and doing a good job.
Honesty and Integrity- We believe in doing what you say.
Customer Service- We want to build the dream house you want….It’s your dream that we want to fulfil.
Communication- Our customers work directly with the subs to get what they want. The subs are experts in their field and have very good ideas to help you save money or improve your idea.
Transparency- It’s your money so you make the decisions on how it’s spent. We are the advisor helping you through the whole process to balance what you want with what you can afford. Our owners work directly with the vendors and price the selections they want. We are not limited to basic choices we are truly a custom home builder.

WHO ARE OUR CUSTOMERS?

Our customers have bought houses before but most have never built a home. Our clients want a guide for their dream home without all the issues you hear about with home building.
Our customers want custom options: they want what they want but they also want to know pricing and make those decisions on their own.
Our customers like custom features and an outdoor lifestyle: beams and brick accent walls, large porches, extra garages or outbuildings, and numerous custom features. They don’t want a cookie cutter house but want to show us a picture and we build it.
Our customers are usually planning their build with family either on the same property or have them nearby,
Many of our customers added considering mother in law plans or bonus guest homes for family
Our customers want a lot of choices and options available but experienced guidance in the process.

WATERSTONE HOMES ADDRESSES ALL YOUR FEARS WITH THEIR EXPERIENCE AND PROCESS:

Fear of the building process.
Fear of losing money (ripped off) or going way over budget,
Fear of not having control of the budget/money/decisions,
Fear of mistakes (quality) or having long term issues like water problems, settling foundation, or structural problem.
Fears about the timing of selling their home and moving in.
Fears of a bad experience due to friends or family past bad experiences.

Building Process:

Initial Conversation- Needs Assessment for Plan Design, Financing, and Budget
Site Meeting or Site Selection Meetings
Plan Design/Discussion Meetings
Plan Pricing and Custom Details Meeting
Contract Review/Acceptance (Typical 3-6 Weeks plan design to contract stage)
Construction Loan and Closing (Typical 4-6 weeks loan stage application to closing)
Permitting Process
Construction Starts (Typical 6-8 Months construction stage until move in)

The Gallup Talent Finder Survey helps discover a person’s top 5 strengths.

Brian’s results are listed below:

Responsibility– Integrity to do the right thing, dependable, high standards of excellence.
Analytical– data driven, objective thinking, methodical, reasonable conclusions.
Achiever– stamina and work ethic, advisor personality, dedicated to causes.
Learner– driven for continuous improvement for process implementation.
Intellection– always thinking, evaluating ideas & theories, intense and thorough consideration of the facts.